Refund policy

General

Returned products must be in new, unaltered, unused condition and include the original box and/or packaging with all tags included. No returns accepted after 30 days from shipping.

Once your return is received and inspected by our team (normally within 1 business day of receipt), your refund will be processed and a credit will be applied to your original payment method.

Note that depending on your card issuing company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.

For wire transfer payments, all refunds will be issued to store credit.

Any returns shipped C.O.D. or having additional brokerage fees that are charged to us upon delivery will be rejected. Instead, you may use our quick and easy return process.

Complete our Merchandise Return Form and enclose it with the items you wish to return in a secure package, apply the Authorized Return Label (ARS Label) to the package and take the package to a drop-off point for the carrier.

Note: The ARS/return label only applies to shipping addresses in the contiguous United States.

You pay nothing up-front with the ARS/return label, but $7.99 will be deducted from your refund or exchange. You are responsible for all shipping costs associated with getting your order back to our warehouse.

Please do not abuse the policy by ordering more than two of the same or similar item with the intent of returning the majority of those items. If you are unsure of the sizing or applicability around any items please contact Customer Service prior to placing your order.

Used or Damaged Merchandise

Any merchandise which has been worn while riding, out in the elements, or has been washed is considered used and cannot be returned. Before heading out for a ride we encourage you try your helmet on indoors and that you walk on the carpet in your boots to confirm they will work for your needs.

Merchandise or parts which shows signs of use (wear, dirt, bugs, smells, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

Apparel and Helmets

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) to include all original tags and components. The plastic bag protects the item from the cardboard, moisture, and other environmental effects. Items packaged without this protection most likely will arrive with signs of wear or damage and will be returned to the customer.

Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

Unused items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics, Hard Parts, Tools, Tires

Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.

Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

Any tool or chemical that has been opened or it's seal broken is non-returnable.

Open box items for which the packaging has been destroyed are not returnable.

Items Damaged in Shipping

Let us know as soon as possible if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, etc). We will assist our customers in these claims. However, please try to be patient as sometimes this process can take longer than any of us would prefer!